At AB Cruisers, we aim to provide a smooth and enjoyable experience for all guests. Please review our cancellation, refund, and operational policies carefully before confirming your booking.

1. Cancellation Policy

  • If a booking is cancelled more than 48 hours prior to the scheduled journey time, 75% of the booking amount shall be refunded.
  • If a booking is cancelled within 48 hours of the scheduled journey time, no refund shall be applicable.
  • Any applicable taxes, payment gateway charges, or processing fees may be deducted from the refundable amount.

2. Rescheduling Policy

  • Requests for rescheduling must be submitted at least 7 days before the scheduled journey date.
  • Rescheduling requests may be considered only under exceptional or unavoidable circumstances and shall remain subject to operational feasibility and seat availability.
  • Additional rescheduling charges may apply.
  • Approval or rejection of rescheduling requests shall remain solely at the discretion of AB Cruisers.

3. Changes in Schedule

  • Timings, boarding points, routes, and itineraries may change due to river conditions, weather, navigational limitations, technical issues, or government instructions.
  • Such changes may occur without prior notice whenever necessary for safety or operational reasons.

4. Passenger Safety & Conduct

  • All guests are required to follow instructions issued by the boat operator and onboard staff during the journey.
  • AB Cruisers reserves the right to deny boarding or remove any guest whose behavior is unsafe, disruptive, unlawful, or intoxicated.
  • Any action taken by onboard staff for safety purposes shall be considered final and binding.

5. Personal Belongings

  • Guests are solely responsible for their personal belongings during the cruise.
  • AB Cruisers shall not be held liable for any loss, theft, or damage to personal property occurring during boarding, cruising, or disembarkation.